My husband & I purchased the H20 Ultra mop from www.thane.com . I called their number from the informercial(we normally don't do this, but really wanted to try this mop out). The first thing the guy states is it's $7.98 for shipping. That was my only real question. I wasn't about to pay a ton just to ship an item. So he goes through his little questions, & I ask again before giving any info. "It's just $7.98 for shipping right?" The man said, "yes."
We get the box with a copy of the invoice stating $36 & something for shipping. I was angry! I told my husband who called, b/c I would have got my blood pressue up something fierce. They proceeded to tell him they would review the conversation since it had been recorded. They say they have reviewed it & that I was told the shipping price correctly to what our bill stated. He proceeds to look at their website which only shows shipping to be a little over $20. When he asked they stated that the shipping was more when you call in to order the mop. What a bunch of junk. Then, he asks to listen to the recording & he is told we would have to get a court order to do so. He finally speaks to a manager who says we can either get a $9 credit for the shipping difference between the phone call & web price if we decide to ship it back. It didn't work right anyway. It left huge puddles on our floor & I couldn't even do a small square without the mop pad being soaked. Then she said that they could credit us $34 if we keep it. So he called her back today, & was told that she never said those things. What a lying bunch of crooks at this company!
I don't want anyone else getting scammed by this stupid thing. In the end we had to keep it b/c we would be out even more money shipping it back & knowing what a bunch of crooks they are they probably would not credit us our money.
Have you considered contacting BBB or maybe the Courier Journal's Lemme Do It to get your money back?
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